Q.1
In recent memory, how often has an airline lost at least one of your checked bags?
Once
Twice
3-5 times
More than 5 times
Never
Q.2
Has an airline ever permanently lost at least one of your checked bags?
Yes
No
Q.3
In the last five years, how often have you had items stolen from a checked bag?
Once
Twice
2- 5 times
More than 5 times
Never
Q.4
How would you describe the compensation you received from the airline for a lost bag or a stolen item?
Excellent
Adequate
Minimal
There was no compensation
Not applicable
Q.5
How often do you lock your luggage or use a plastic-wrapping service before checking a bag?
Always
Frequently
Rarely
Never
Q.6
How often do you check luggage when on a leisure trip?
Always
Frequently
Rarely
Never
Q.7
How often do you check luggage when on a business trip?
Always
Frequently
Rarely
Never
Q.8
When you check luggage, how often do you pay baggage fees?
Always
Frequently
Rarely
Never
Q.9
Which of the following methods do you use to avoid paying a fee for checked bags?
I fly premium class
I have elite frequent-flier status
My credit card comes with free-baggage privilege
I bring my bag to the boarding area, knowing it's too big to fit in the overhead compartment, just so the flight attendant will have to check it at the gate.
None of the above